Corporate Memo

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A Letter from the CEO Spirit Airlines

Corporate Memo

Music Is Magic Initiative

“Partner with us to do great things in the Community of America”

Fly With Confidence!

Dear Terise,

As springtime weather begins to fill our days, I’m thrilled to share our continued improvements to our airline. When I last wrote you, I was excited to share our operational improvements and technological enhancements. I’m proud of all that we’ve done to improve your experience so far, and we’re not done yet!

By now, I hope you have had a chance to use our updated website, Spirit Check-in app, and the brand-new check-in kiosks across our network. Since these initiatives have launched, we’ve continued to innovate and update them to better serve you. We recently unveiled our latest initiative: self-tagging for checked bags! This newest advancement is rolling out at airports across our network by summer and allows you to have more control over your check-in experience on our new kiosks. We take great pride in caring for your bags and our numbers prove it—in 2017 we ranked number one in the industry for baggage handling!

We’ve doubled down on our operation and it continues to perform spectacularly too: Spirit has ranked among the top airlines for on-time performance for the past seven months. To continue our rapid growth, we’ve added 12 brand-new planes to our fleet in the past six months, with 10 more on the way this year. Our Fit Fleet continues to be the youngest in the skies!

With new planes come new destinations! We also continue to expand our network with new service across the Americas, including Columbus, Ohio; Richmond, Virginia; Guayaquil, Ecuador; and Cap-Haïtien, Haiti. In the coming weeks we will also launch additional Caribbean service to Saint Croix, U.S. Virgin Islands too.

Over the past few years we’ve accomplished so much, and I’m so grateful for the amazing team I’ve worked alongside. I’m pleased to share that Ted Christie was recently promoted from CFO to President, and he will take over my role as CEO in 2019. Soon you’ll begin to hear about Ted’s dedication to the Guest experience and what he has planned to continue our focus on improvement.

Spirit is excited to serve you better every single day. Thank you for joining us on this journey, and I look forward to seeing you on a Spirit Flight soon!